✦ Now onboarding new clients for 2027. Get in touch →
Email & SMS Automations

The follow-up
nobody has time to send.

Reminders, missed-call texts and offers to past customers, written for your business and sent on their own.

Appointment reminder sent For tomorrow at 10:30 AM
Missed call, text sent straight back
Monthly offer emailed to past customers
Reminders sent for tomorrow's bookings
01What we set up

Messages that send themselves

Text

Appointment reminders

The night before, so fewer people forget and fewer slots sit empty.

Text

Missed-call text back

When you cannot pick up, the caller gets a text instead of silence.

Text + Email

Enquiry follow-up

A nudge for the people who asked about a quote and went quiet. More on lead follow-up

Email

Win-back emails

For the customers you have not seen in a while.

Email

Offers and announcements

Campaigns to the customers you already have, planned with you.

Text + Email

Review requests

After every visit, every customer. See Google Reviews

02Written for you

Written for your business, not pulled from a template

You approve the wording once. Then it runs.

Ready to send
Appointment reminderText, the night before
Approved
Missed-call follow-upText, straight after the call
Approved
Spring offerEmail to past customers
Waiting on you

Still sending reminders by hand?

Tell us what you send today and we will show you which parts could run on their own.

The sequence

What one booking sets in motion

When they book · Email

The confirmation

The details they need, sent the moment they book.

Night before · Text

The reminder

So the appointment does not slip their mind.

Weeks later · Email

The next visit

A reason to come back, instead of waiting to be remembered.

Getting started

Three simple steps to get started

1

Tell us what you send today

Reminders, follow-ups, offers, or nothing at all yet.

2

We write and set it up

Messages written for your business, connected to how you book.

3

You approve it once

You read every message and say yes. Then it runs without you.

Fit check

Built for businesses with bookings and regulars

Salons, spas & barbersDental & medicalChiropractic & wellnessGyms & studiosAuto repairHome servicesRestaurants & cafésEvent venuesRetail storefrontsPet careMulti-location
Start here

Let's talk about your follow-up

Tell us about your business and we will come back with what this looks like for you.

No spam. We reply within one business day.
Something went wrong. Please try again or email hello@creativisionagency.com directly.
✓

Got it. Talk soon.

We will take a look at your business and get back to you within one business day.

Questions

Frequently asked questions

Usually, yes. If your booking or point of sale system can share appointments or customer details, reminders can trigger from it automatically. If it cannot, we will find the simplest way to get your list in. Tell us what you use when you get in touch.

Yes. Businesses texting customers in the US have to register with the carriers first, which is how texts avoid being blocked as spam. We handle the registration for you, and texts start once it is approved.

Yes. Everyone we text has to have agreed to hear from you, and every message includes a simple way to opt out. We help you collect that consent at booking or checkout.

We do. Every message is written for your business and your customers, and nothing goes out until you have approved the wording.

As often as is useful and no more. Reminders and missed-call texts go out when something happens. Offers and announcements are planned with you, so your list hears from you without feeling chased.

It depends on how many customers you message, which automations you need and how many locations you run. Send us your details and we will come back with a number specific to your business.

Yes, and it works better that way. It pairs naturally with Google Reviews & Reputation, since review requests run on the same messages.

The customers you already have are the easiest to win.

Send us a message and we will walk you through what could run on its own for your business.

More from Creativision

While you are here